Site Relaunch - Issues and Questions

[Lurker]

Wow, you addressing these concerns lickety-split! And I know we're a demanding lot.

Thank you again.

[Lurker]

Whenever I go to check my stats or Recent Games, the First 5 ad goes right over my stats box or the competiton timer. Could this be a Safari-specific problem, or does everyone have that placement?

[admin]

Hi Lurker -

Could you possibly email me a screenshot of what you're seeing? I cannot replicate that here - and no ad should cover other content, so I'll want to fix this asap.

[Lurker]

So now I'm not getting the First 5 ad at all, and that was the only one doing it. If it comes up again, I'll pass it along.

Let's see if I did the attachment right:

[Altoid701]

Originally Posted by admin

1. Hitting TAB immediately after the playing screen loads will take you directly into the first square of the puzzle.

Wow, I never knew that was an option to begin with. I've been using my trackpad to get to the first letter since I began. Can't wait to try this out! Thanks!

[Lily H]

Hi Stephen,

The new site design is great. Thank you for taking care of the problems so quickly. I hate to add to your list of things to do, but I am havng the same problem that Lurker was having with the First 5 California ad. I use Internet Explorer, and I have already tried refreshing my browser. I don't seem have any problems with any of the other ads.

Lily H

[admin]

Thanks for the screenshot! I'm going through our ad networks now to try to remove that campaign - so far no luck but am continuing the search. Are you in California by any chance? I'm wondering if the ad is only targeting a certain geo-region.

[Lily H]

Hi Stephen,

Yes, I am in California. The ad covers up the tabs at the top right on the page as well, so I cannot click on logout.

Lily H

[Lurker]

Shows you that I don't pay attention to ads. Yes, it's a California thing, now that you mention it. Most of the country (and world) won't have this problem.

And maybe I shouldn't have brought up the Tab thing. Altoid is going to be a menace to beat in the speed category now.

[admin]

Aha, I think I've found the culprit. There were a series of "First 5 California" ads on the very last network in our chain, and I've deselected them all and banned any future campaigns from that company. Unfortunately it may be another few hours before the cancellation is processed - but I'm hoping that will be the end of it. (I couldn't find the company listed in any of our other networks.)

Thanks again for helping me to pinpoint the problem - if you could let me know if you're still seeing it by Saturday morning/afternoon, that would be a big help.