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Old 02-27-2016, 12:07 PM
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Hi everyone -

As you may have noticed, we had a major server malfunction this week which resulted in some fairly severe data corruption. Our only option to move forward was to set up a brand new server and do a complete system restore from our most recent set of complete backups. Unfortunately those backups were 4 weeks old. This means we've lost all data between roughly January 30th and February 27th.

If you're reading this message, it means you're on our new, upgraded server. You should be able to play normally again from here on out, though you will notice that any points/trophies accrued over the past four weeks are now gone. The good news: the new server is a major step up from our last one, and should provide much, much faster response times and fewer needed maintenance outages.

I sincerely apologize for the interruption and the headaches involved. Its been a rough week, but I'm hoping we're now through the worst of it.

Thanks as always for playing!

Stephen
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Old 02-27-2016, 04:15 PM
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Thank you Stephen! And thanks for working straight into the weekend on this.
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Old 02-27-2016, 04:35 PM
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Wow, it must have been a rough few days. Thanks for fixing it.
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Old 02-27-2016, 04:46 PM
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bless his heart--we must drive him crazy!
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Old 02-27-2016, 06:13 PM
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It's great to have things back to normal. There really was not that much disruption, all thing considered, though I am sorry for those who lost records. I for one would be lost without this site!
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Old 02-27-2016, 06:25 PM
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I have tremendously enjoyed my time spent on this site over the years. Thank you, Stephen, for being genuinely caring about this site and its members. You are the best admin ever, and we are all so fortunate to be in such a great place here.
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Old 02-28-2016, 08:54 AM
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Thanks so much for gutting it out!

“By "guts" I mean, grace under pressure” Earnest Hemingway
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Old 02-28-2016, 05:43 PM
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Stephen, thanks for the great support in keeping this and so many other puzzle sites running.
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Old 03-01-2016, 07:34 PM
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Hi everyone -

Well, obviously, we're not quite past our server issues just yet - sorry about that! I'm working behind the scenes to iron out issues as they become apparent but we're running into a couple of issues I've frankly never even seen before, mostly having to do with newer versions of certain software packages and stricter requirements therein.

I'm optimizing as quickly as I can, and for what its worth I feel like we're making good progress. But it might still be a bumpy couple of days before we're completely out of the woods.

I want to assure everyone that this is my #1 priority, and I'm working non-stop to get things in order.

Thank you for your patience and understanding!

Stephen
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Old 03-01-2016, 07:44 PM
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thanks, stephen, for everything!
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