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Old 06-08-2012, 06:46 PM
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Default Server issues and warnings

Hi everyone -

Sorry about the server downtime yesterday - there was a transformer explosion which blew both primary and secondary power to our data center in Las Vegas. Our web hosts say the issue is now under control.

Unfortunately, we're not quite out of the woods just yet. As luck would have it, we're also in the middle of migrating the Cryptograms.org box to a brand new server. The new server will be significantly faster and better equipped than our current one, and will be housed in an entirely separate data center.

The new server is being set up today/tomorrow, and once its ready we're going to copy all content over to it.

What this means in practical terms... basically, at some point today or tomorrow, we'll be taking a "snapshot" of the database on the current server. Any games played on the old (current) server after that point will essentially be lost - and different players will start to see the new server at different times, depending on their webhosts and DNS settings. This also means there is potential for games to be marked as unsolved/failures, i.e. if you happen to start the game at say 6:00pm, our data dump occurs at 6:02 pm, and you finish the game at 6:04pm.

So if you're the type of player who is fanatical about playing percentages and maintaining a 100% solve rate, I highly recommend you log out of your account and play only as a guest until the entire migration is completed. It may be 2-3 days or even longer before you will start accessing the new server, though for most people it will take just a few hours.

If, on the other hand, you just play for fun and don't care much about the statistics - it's perfectly fine to continue playing as you normally do. The worst that will happen is that you may lose a day or two of solves, and perhaps accrue one or two "missed" puzzles in your solving percentage.

I will be adding a message to the old (current) server on every page that will indicate you're on the old server. When that message disappears, you'll know you're seeing the new (upgraded) server, and at that point it will be safe for you to log back in and resume normal play.

Apologies for the hassles, especially after yesterday's outages - but our server has unfortunately reached the end of its usable life span. We're at a point where it is starting to experience periodic slowdowns and failures due to increased site demands. The new server should alleviate this and everyone should experience a much faster and responsive site when this is all over.

Thank you for your patience!

Stephen
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Old 06-08-2012, 07:35 PM
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Thanks and a tip o the hat

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Old 06-08-2012, 08:38 PM
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Thanks for the warning. I didn't get a chance to play yesterday so I lucked out and missed the crash. In the interest of maintaining my 100% I think I'll go mess around on facebook for a bit. Cheers.
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Old 06-09-2012, 08:46 PM
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Really appreciate how well you re keeping us informed, Stephen.

Thanks.

So basically the last server was just a move and now we have
a brand new one?
Awesome!!!

Kudos!
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Old 06-10-2012, 03:02 AM
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Default Server issues and warnings

So the good news is that the site is becoming so much more active that we need a better server! Yes! Good job, everyone. Thanks Stephen.
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Old 06-10-2012, 03:07 AM
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Quick update - the data migration is taking longer than expected, latest estimate is that it will be completed sometime tomorrow morning. There's some other steps I need to take care of before I can flip the switch, so if all goes as planned, I'd expect to start changing DNS sometime tomorrow afternoon/evening.

Sorry this is taking so long...
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Old 06-13-2012, 12:16 AM
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Default New server issues

Okay, I saw no message when I came to the site so I logged on. I was logged off in the middle of a game and now I'm seeing the message about going to a new server shortly, again. Even though I logged backed on I can't find the puzzle I was solving when I was kicked off. The tequila offer still stands and there is also some gin, rum and triple sec.
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Old 06-13-2012, 12:17 AM
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Now the message is gone and I was able to find and finish that puzzle. Thanks.
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Old 06-13-2012, 12:21 AM
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This can happen if your computer is still caching old DNS data - a few things that might help:

- rebooting your computer
- clearing your browser's cache
- manually flushing your local dns
- try using a different browser

..... but in the main, this sort of thing will resolve itself after a few hours. Unfortunately there's nothing I can do on my end to alleviate it. Sorry about that.
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Old 06-13-2012, 12:22 AM
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How to flush your DNS:

http://www.whatsmydns.net/flush-dns.html
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