Cryptograms Forums

Cryptograms Forums (
-   Main Forum (
-   -   Server issues and warnings (

admin 06-08-2012 06:46 PM

Server issues and warnings
Hi everyone -

Sorry about the server downtime yesterday - there was a transformer explosion which blew both primary and secondary power to our data center in Las Vegas. Our web hosts say the issue is now under control.

Unfortunately, we're not quite out of the woods just yet. As luck would have it, we're also in the middle of migrating the box to a brand new server. The new server will be significantly faster and better equipped than our current one, and will be housed in an entirely separate data center.

The new server is being set up today/tomorrow, and once its ready we're going to copy all content over to it.

What this means in practical terms... basically, at some point today or tomorrow, we'll be taking a "snapshot" of the database on the current server. Any games played on the old (current) server after that point will essentially be lost - and different players will start to see the new server at different times, depending on their webhosts and DNS settings. This also means there is potential for games to be marked as unsolved/failures, i.e. if you happen to start the game at say 6:00pm, our data dump occurs at 6:02 pm, and you finish the game at 6:04pm.

So if you're the type of player who is fanatical about playing percentages and maintaining a 100% solve rate, I highly recommend you log out of your account and play only as a guest until the entire migration is completed. It may be 2-3 days or even longer before you will start accessing the new server, though for most people it will take just a few hours.

If, on the other hand, you just play for fun and don't care much about the statistics - it's perfectly fine to continue playing as you normally do. The worst that will happen is that you may lose a day or two of solves, and perhaps accrue one or two "missed" puzzles in your solving percentage.

I will be adding a message to the old (current) server on every page that will indicate you're on the old server. When that message disappears, you'll know you're seeing the new (upgraded) server, and at that point it will be safe for you to log back in and resume normal play.

Apologies for the hassles, especially after yesterday's outages - but our server has unfortunately reached the end of its usable life span. We're at a point where it is starting to experience periodic slowdowns and failures due to increased site demands. The new server should alleviate this and everyone should experience a much faster and responsive site when this is all over.

Thank you for your patience!


LiveLoveLaugh 06-08-2012 07:35 PM

Thanks and a tip o the hat


Live Fanatically
Love Fanatically
Laugh Fanatically
and want 100% at Cryptograms FANATICALLY

opallady 06-08-2012 08:38 PM

Thanks for the warning. I didn't get a chance to play yesterday so I lucked out and missed the crash. In the interest of maintaining my 100% I think I'll go mess around on facebook for a bit. Cheers.

pootie49 06-09-2012 08:46 PM

Really appreciate how well you re keeping us informed, Stephen.


So basically the last server was just a move and now we have
a brand new one?


damsel22 06-10-2012 03:02 AM

Server issues and warnings
So the good news is that the site is becoming so much more active that we need a better server! Yes! Good job, everyone. Thanks Stephen.

admin 06-10-2012 03:07 AM

Quick update - the data migration is taking longer than expected, latest estimate is that it will be completed sometime tomorrow morning. There's some other steps I need to take care of before I can flip the switch, so if all goes as planned, I'd expect to start changing DNS sometime tomorrow afternoon/evening.

Sorry this is taking so long...

admin 06-11-2012 06:00 AM

New server is up! DNS has just been switched - will likely take a few hours for most people to see the new site, but a few are already getting it. If you see this message, this is on the OLD SERVER ONLY. (New server will have the warning message wiped from all non-forum pages.)

Thx for your patience!

montyb 06-11-2012 06:06 AM

Thanks Stephen. I'll give it a go in the morning.

admin 06-11-2012 07:25 AM

Hi everyone -

Seems my earlier message got lost in the confusion but here it is again.... the new server just experienced a catastrophic failure. I've pushed back all the DNS changes so that everyone should be pointing back to the old server for now. The bad news is that this means we are going to need to start from scratch on yet another new server and migration. The good news, if there is any, is that this happened now, and not a month from now or later, when everyone would have been actively using the system and we would have had severe data loss as a result.

I'm going to work to get the new, new server up as quickly as possible, but it will likely require another couple of days. The same rules apply if you're obsessive on percentage completions, it's best not to play logged in until all of this is sorted.

pootie49 06-11-2012 07:20 PM

Hands Stephen some chicken wire and chewing gum, some Valium, a large bottle of
whatever beverage gets ya thru...

Hang in there little buddy. Sure hope ya had a warranty on that last one.

Thanks for keeping us up to date and thanks for all the work you re doing and
you should take the censor off and just let it out here.
We wont mind, well Lily and I wont thats for sure.

Im trying to lighten the mood. Not helping much I know.

But srsly thanks and good luck and if you need any choice swear words
you know where to ask.

All times are GMT. The time now is 01:09 PM.

Powered by vBulletin® Version 3.6.6
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.