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admin 02-27-2011 09:40 PM

Server issues
Apologies for the intermittent page-load problems of the past 24 hours. I've been working with our hosting company to resolve it, but so far with no luck. I'm upgrading the server tomorrow morning around 9am pacific time (so there will be some downtime, maybe 15 mins) in the hopes that this will improve performance.

pootie49 02-27-2011 11:24 PM

Thanks very much for addressing the problem so quickly.

Much appreciated. Hopefully your fix tomorrow will solve the problems.

Keep up the good work.:)

admin 02-28-2011 10:50 PM

Unfortunately the problem is not yet resolved, but I think we may finally have found the failure point (network related) and they are looking into it now. Trust me when I say no one is more frustrated at this point than I am - I've spent the past 2 days on little else but making phone calls about this issue, and it wasn't until a few hours ago that someone was finally willing to admit that there WAS a problem at all.

The planned server upgrade will still go through sometime today, but it is almost certainly not going to help - from what we're seeing, the problem is more related to network issues in Dallas and L.A. which are failing intermittently.

Long and short of it, if you're playing competitively for percentages, it is a good idea to keep abreast of your "recent games" page to see if any games only loaded partially. It would probably be even better to hold off playing competitively until the issue is fixed, though.

admin 03-01-2011 07:05 PM

No measurable improvement this morning. We may have some downtime today if it comes down to moving the server physically to a new network location. I'll do what I can to give advance notice if that becomes necessary.

pootie49 03-01-2011 07:44 PM

Best of luck
It seems a bit better where I am located.

I hope it all goes okay for you.

Good Luck. And thank you.

admin 03-01-2011 08:53 PM

Testing some things, might be minor downtime. Suggest you log out and play as guest for a while if you are concerned about solving percentages.

opallady 03-02-2011 12:12 AM

server problems
Thanks for the heads up. I thought it was the library computers I've forced to use since ours crashed Sunday morning. :(

admin 03-02-2011 02:54 AM

We are migrating servers this evening, hopefully the new server will alleviate the problem we've been having.

This means that a DNS change will need to be made, and that some folks will be playing on the new server while others may still see the old server. It will take about 24 hours for everyone to get the new server. Any stats/games accrued on the old server after the migration begins will unfortunately be lost.

pootie49 03-02-2011 05:53 AM

All Time Stats??
So that means if we played earlier today, our stats should come with us for March, including all time stats?
And the old server message will disappear to let us know?

If anyone is on the new server maybe they could leave a post to let us know if
the site is working well again?


admin 03-02-2011 06:53 AM

Looks like the server migration will have to wait until tomorrow. I'll post an update when I know more.

When you no longer see (old server) at the bottom of the home page, you'll be on the new server. But right now it seems likely that won't happen until tomorrow afternoon at the earliest.

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